Frequently Asked Questions
We offer our Ready-to-Wear and Swim & Resort pieces sizes ranging between UK 6 and UK 16 (US 2 and US12). All items have individual size guides that can be found on their product pages.
Find out more about EVARAE sizing here.
We suggest checking our size guide that can be found on their product page for specific information. We suggest checking our size guide which can be found on their product page. If you are between sizes, we always recommend to go up a size.
If you’re still unsure, you can always contact our customer care – we’ll do our best to help you find the style and fit that works for you.
Most of our one-piece swimwear and bikini tops don’t have removable bra cups. However, some pieces may not include bra cups. Please refer to each product description for details or contact our customer service at firstname.lastname@example.org if you have any questions.
To preserve the quality of your EVARAE swimsuit, handwash with
cold water immediately after each wear, wring out gently, dry flat or hang dry under the shade. Likewise, do not store your swimsuit when wet. Do not put your suit in the washer or dryer.
Our custom swim fabric is not treated with any harsh chemicals to make it resistant to stains or discolouring. Find out more about material care here.
If an item you are looking for is showing out of stock, you can sign up for our back-in-stock notification on the product detail page by clicking ‘notify me when available’ and we will send an update of the product.
A pre-order is the purchase of an item that is not yet available for shipping but will be soon. Estimated delivery date is indicated for each pre-order item on their product page. For pre-orders, we collect 100% of payment upon checkout.
Yes, you can. Just place a new order on our website and return the existing order for a refund via our returns centre. We cover shipping for the exchange back to you.
Yes of course, you can purchase e-gift cards online. Please visit our gift card page to select your amount. Please note, that gift cards must be forwarded via email from the purchaser to the desired recipient.
We currently accept all major Credit Cards, Shop Pay, Apple Pay, Klarna and PayPal.
Depending on the status of your order, you can. However, cancelled orders shall be refunded at request prior to shipping, minus any credit card fees and Shopify transaction fees that have been processed at checkout.
Depending on the status of your order, you can. Please email our customer service for further assistance email@example.com.
If any product or products in your order were damaged during shipping, please reach out to customer service at firstname.lastname@example.org. Please attach a photograph of the damage in your email to expedite the return.
Any Duties & Taxes based on your location are pre-paid by EVARAE for import to your country. However, there are a few except countries, view the full list here.
Depending on the status of your order, our customer care can help change your shipping address. Please contact us at email@example.com
Orders are processed within 1-2 business days. Once shipped you should receive your order within 2-7 business days - delivery times can vary based on your shipping destination. Orders placed Friday afternoon to Sunday will ship out the following business days, excluding holidays.
You will receive your tracking number by email from us once your order has been dispatched.
Contact your local delivery centre to enquire about your parcel status. If you need further assistance,please contact us at firstname.lastname@example.org.
We’ll accepts returns of pre-order and full-priced items in their original condition, tags, hygienic liner intact, and packaging within 21 days from your fulfilment date.
Please note, any items purchased by 50% markdown or more (incl. final and sample sale items) are not available for return. Find out more about our return here.
Customers are responsible for paying a standard £8.99 for the UK and £45 for the international return shipping fee, which will be deducted from the refunded total.
This is part of our GoGreen shipping policy - to reduce the impact we create on our planet.
Normal return policy applies for all Pre-order items.
Returns are only accepted through our courier and returns tracked service, any returns sent back by other means that are lost, delayed, or incur customs charges are not our responsibility.
Returns can take up to 10 business days after delivered back to us. Once your return is received at our warehouse, you will receive an email confirmation once the refund is being processed.
Order placed using codes 50% mark down, or final sale with 50% mark down and above are not available for return.
We are happy to announce that EVARAE has opened its first flagship boutique located in the heart of Belgravia, London.
Please come and visit us at:
48 Elizabeth Street
SW1W 9PA, London
Monday - Saturday: 10.00-18.00*
Sunday: 12.00 - 17.00
(*excluding Bank Holidays)
We do not offer price adjustments on any products that was purchased before a reduction.
Yes, we do. You can sign up for our mailing list at the bottom of our website for 15% off your first order. Please note, this code only works on full-price items and not on sale.