We will be more than happy to offer a refund for any full-price item(s) during the 21 days from their fulfilment date, provided that the item(s) is in their original unused & clean condition, with labels & protective stickers attached, and in their original packaging. 

Sample and Final sale items (that are 50% markdown or above) cannot be returned or exchanged. 
Our policies are in place to ensure we can provide the highest standards and reflect our brand sustainability values.

 

UNITED KINGDOM

To start your return, please use our return centre and fill out your order number and email address. We will provide a hassle-free returns label on your behalf - handling customs and logistic. The return fee is a fixed price of £8.99 per order - which will be deducted from the refunded total. This is a part of our GoGreen shipping policy - to reduce the impact we create on our planet.

Once your return has been received, processed and accepted by us, you will receive a confirmation email and we will refund your original payment method. Please note it can take up to 10 business days to receive your fund – depending on your card issuer. Any returns that do not comply with our return policy will not be accepted and will be sent back to the original delivery address.

Please be aware, shipping costs are non-refundable, refunds are only on the price of the item(s).

Returns are only accepted through our courier and return-tracked service, any returns sent back by other means that are lost, delayed, or incur customs charges are not our responsibility. 

Please note, when you drop off your parcel at one of the official DHL/UPS service points, the parcel will be scanned and verified. You should receive a receipt by email or text from DHL/UPS. Please keep this receipt as it's your proof of return for refund.

 

EUROPE & INTERNATIONAL

To start your return, please use our return centre and fill out your order number and email address. We will provide a hassle-free returns label on your behalf - handling customs and logistic. The return fee is a fixed price of £30.00 per order - which will be deducted from the refunded total. This is a part of our GoGreen shipping policy - to reduce the impact we create on our planet. 

Once your return has been received, processed and accepted by us, you will receive a confirmation email and we will refund your original payment method. Please note it can take up to 10 business days to receive your fund – depending on your card issuer. Any returns that do not comply with our return policy will not be accepted and will be sent back to the original delivery address.

Please be aware, shipping costs are non-refundable, refunds are only on the price of the item(s).

Returns are only accepted through our courier and return-tracked service, any returns sent back by other means that are lost, delayed, or incur customs charges are not our responsibility.

Please note, when you drop off your parcel at one of the official DHL/UPS service points, the parcel will be scanned and verified. You should receive a receipt by email or text from DHL/UPS. Please keep this receipt as it's your proof of return for refund.

 

EXCHANGES

Should you wish to receive a different size or style, please place a new order on our website and return the existing order for a refund via our returns centre. We cover shipping for the exchange back to you.

Due to the high-volume regarding requests of late returns, we can only consider valid reasons (backed by evidence) for a return & refund. As a gesture of goodwill, we may offer a credit note for anything outside of these conditions.