Full Price & Sale Items :

If you are not completely satisfied with your product, our returns policy allows you to return full price items, and sale items that are not 'final clearance' to EVARAE within 21 days from order date. Please note 'final clearance' are items with 60% off and over and they are not eligible for return or exchange.

Please visit our online returns centre and fill in the returns request. We do not accept online returns to our London store. We highly advise using our hassle free DHL returns waybill as we can't be responsible for items sent back that aren't insured, are missing tracking or incur duties on re-entry if you use another courier. 

When you drop off your parcel at one of the official DHL service points, the parcel will be scanned and verified with you to ensure it's a valid shipment label and service point, you should immediately receive a return receipt by email from DHL or text if you signed up for phone notifications. Please keep this receipt as it's your proof of refund. If you don't receive this please ask for a manual receipt from the drop off centre. 

https://evaraecom.returnscenter.com

UK DOMESTIC RETURNS:

With sustainability at heart, we do not offer free returns as well as free shipping to you. We appreciate our customers purchasing consciously. If you require a return please go to our returns centre. A fee of £8.99 will be deducted from your refund total for a hassle free return. 

EVARAE offers a free exchange experience. 

Returns & Exchanges on all sale items are not covered by EVARAE. 

EUROPE RETURNS

All return costs are to be covered by the customer, please go to our returns centre to complete your request for return or exchange. If you would like to exchange, EVARAE covers the shipping costs of one further shipment to you. EVARAE will arrange a hassle free returns label on your behalf, there is a fixed price of £30.00 deducted from your refund for this service. 

Please be advised any refunds shall be made for the price of the items, not inclusive of added shipping options (Express) at checkout, or the duty and VAT pre-paid by EVARAE to enter your country.

Your local import VAT pre-paid on entry by EVARAE, plus 12% duty will be removed from the refund total. As advertised prices include duty and taxes due on import. 

USA & REST OF THE WORLD:

All return costs are to be covered by the customer, please go to our returns centre to complete your request for return or exchange. If you would like to exchange, EVARAE covers the shipping costs of one further shipment to you.

EVARAE will arrange hassle free returns label on your behalf, there is a fixed price of £30.00 deducted from your refund.