By placing an order you are entering into agreement with our advertised terms of sale.
Please note when using a discount code, the discount can only be applied if processed at the time of the order. Discounts are not valid to be claimed after the order is placed and we can't 'refund' a discount, due to payment processing systems and accounting. A 'discount' is not a 'refund'.
Please note for any orders that are returned with the intention to re-purchase with a discount, any free shipping, duties/taxes and processing fees will be deducted from your refund for the original order.
You code will still work on a future order but can't be claimed on a past one.
When making a purchase please ensure that all shipping information is correctly completed and that a working telephone number is provided to avoid any delays. We match your address with the DHL system and verify it is correct. Discount codes can’t be used on Sale or in conjunction with other discount codes.
Once you have placed your order you will receive a confirmation email from us. We recommend you go over your order to check everything is correct.
Our delivery time starts from the moment an order is accepted. You will receive a confirmation email once your order has been shipped by DHL with a tracking number.
Please note we require a signature to deliver your order to the address on your order confirmation, please ensure someone is home or you may arrange another time to attempt delivery at this address. If you make any changes to the delivery or booking without contacting customer services, like an address change, leave in the front porch or with nearest neighbour, or choosing delivery without signature, we can't be responsible for lost items or misplaced deliveries.
As the customer you are responsible for following the tracking for your delivery and advising DHL should you not be home. Please note EVARAE are not able to assist with tracking your parcel or delivery queries after it leaves our warehouse, as the customer you should contact DHL with any concerns relating to your delivery.
In the event of a misplaced delivery, as the customer you need to contact DHL and ask for proof of delivery signature. Should the package not be located directly with DHL by opening a trace request, please then inform EVARAE.
Any refused orders, cancelled orders after shipping, orders that are left sitting over the returns allowance shall have any associated order costs removed from the return/refund.
Courier or Customs Delays:
Please note EVARAE cannot take any responsibility for delays made by couriers or customs. Once the package leaves our warehouse (on your selected service) there can occasionally be an unexpected delay. If you miss your delivery, the courier will attempt the delivery again the next day. By making a purchase you agree with these terms of sale.
Evarae in based in London, England and ships orders worldwide using environmentally friendly, green shipping & couriers.
Any faulty items are to be advised on delivery. In circumstances where defects happen during wear, a full refund is allowed up to 4 weeks after the delivery date, providing full adequate evidence is given.
This does not include intentional damage, damage from sharp objects or incorrectly followed care & washing instructions.
At EVARAE's discretion if the time frame exceeds 4 weeks, the item may be valid for store credit or the option for EVARAE to fix the piece.