INTERNATIONAL ORDERS:

Any Duties & Taxes that may be due, based on your location are pre-paid by EVARAE for import to your country. Each country has their own order value threshold, where no Duties & Taxes are due until this is reached. 

PLACING YOUR ORDER:

When making a purchase please ensure that all shipping information is correctly completed and that a working telephone number is provided to avoid any delays. We match your address with the DHL system and verify it is correct. 

Once you have placed your order you will receive a confirmation email from us. We recommend you go over your order to check everything is correct. 

Our delivery time starts from the moment an order is accepted. You will receive a confirmation email once your order has been shipped by DHL with a tracking number.  Please note we require a signature in order to deliver your order to the address on your order confirmation, please ensure someone is home or you may arrange another time to attempt delivery at this address. If you make any changes to the delivery or booking without contacting customer services, like an address change, leave in the front porch or nearest neighbour, we can't be responsible for lost items. 

Evarae in based in London, England and ships orders worldwide using environmentally friendly, green shipping & couriers. 

USA & REST OF THE WORLD TRACKED SHIPPING:

Shipping, Duties & Taxes are already included in your checkout experience. 

Orders over £150 qualify for Standard free shipping
Express International Shipping 1-3 days (Orders over £150) - Free
Express International Shipping 1-3 days (Orders under £150) - £30.00

INTERNATIONAL RETURNS: 

If you are not completely satisfied with your product, our returns policy allows you to return full price items and sale items under 80% mark down to Evarae within 21 days from order date.

All return costs are to be covered by the customer, please go to our returns centre to return or exchange. If you would like to exchange, EVARAE covers the shipping costs of one further shipment to you. EVARAE can also arrange a hassle free returns label on your behalf, there is a fixed price of £30.00 deducted from your refund. 

Please visit our returns centre and fill in the returns request. 

https://evaraecom.returnscenter.com