ORDERS

When making a purchase please ensure that all shipping information is correctly completed and that a working telephone number is provided to avoid any delays. We match your address with the DHL system and verify it is correct. 

Once you have placed your order you will receive a confirmation email from us. We recommend you go over your order to check everything is correct. 

Our delivery time starts from the moment an order is accepted. You will receive a confirmation email once your order has been shipped by DHL with a tracking number.  Please note we require a signature in order to deliver your order to the address on your order confirmation, please ensure someone is home or you may arrange another time to attempt delivery at this address. If you make any changes to the delivery or booking without contacting customer services, like an address change, leave in the front porch or nearest neighbour, we can't be responsible for lost items. 

Evarae in based in London, England and ships orders worldwide using environmentally friendly, green shipping & couriers. 

UK DOMESTIC TRACKED SHIPPING:

London 2hr Delivery (Zones 1-2) - Monday to Friday (10am - 4pm) - £9.99
London 2hr Delivery (Zones 3) - Monday to Friday (10am - 4pm) - £15.00
UK Standard Delivery 1-3 days - Free over £100
UK Express Next Day (Order before 2pm) - £9.99

RETURNS ~ FULL PRICE & SALE ITEMS UP TO 80% OFF: 

We do not accept returns to our store. If you are not completely satisfied with your product, our returns policy allows you to return full price items and sale items under 80% mark down to Evarae within 21 days from order date.

EVARAE offers a free exchange experience for full price items. 

With sustainability at heart, we do not offer free returns as well as free shipping to you. We appreciate our customers purchasing consciously. If you require a return please go to our returns centre. A fee of £8.99 will be deducted from your refund total for a hassle free return. 

Please visit our returns centre and fill in the returns request. 

https://evaraecom.returnscenter.com