BREXIT IMPLICATIONS FOR EU ORDERS
Here at EVARAE our team is working hard to make sure your orders aren’t effected by Brexit.
For all EU countries there is the unfortunate new reality of now having to pay duties and VAT to receive your parcel.
We want to minimise the impact of this:
We have reduced our prices by 20% for EU customers at the checkout, you will see the price reduce at the final stage of placing your order.
At this point a price breakdown will show, inclusive of both VAT and Duties due for import in your country.
Items will be shipped By DHL Express and they will deliver directly to you without you needing to contact customs and release your order.
You will not have to pay anything extra upon arrival of your EVARAE pieces and your order will not cost you anymore than it would have done before Brexit.
PLACING YOUR ORDER:
When making a purchase please ensure that all shipping information is correctly completed and that a working telephone number is provided to avoid any delays. We match your address with the DHL system and verify it is correct.
Once you have placed your order you will receive a confirmation email from us. We recommend you go over your order to check everything is correct.
Our delivery time starts from the moment an order is accepted. You will receive a confirmation email once your order has been shipped by DHL with a tracking number. Please note we require a signature in order to deliver your order to the address on your order confirmation, please ensure someone is home or you may arrange another time to attempt delivery at this address. If you make any changes to the delivery or booking without contacting customer services, like an address change, leave in the front porch or nearest neighbour, we can't be responsible for lost items.
Evarae in based in London, England and ships orders worldwide using environmentally friendly, green shipping & couriers.
EUROPE TRACKED SHIPPING:
Brexit & EU orders: There is the unfortunate reality of now having to pay VAT & Duties. To minimise the impact, we have lowered our prices by 20% and Import VAT & Duties are then charged at the checkout for hassle free delivery & transparency of costs.
Tracked Courier 1-3 days (Orders over £200) - Free
Tracked Courier 1-3 days (Orders under £200) - £15.00
Tracked Courier Next Day (Order placed by 2pm Monday - Thursday) - £20.00
If you are not completely satisfied with your product, our returns policy allows you to return full price items and sale items under 80% mark down to Evarae within 21 days from order date.
All return costs are to be covered by the customer, please go to our returns centre to return or exchange. If you would like to exchange, EVARAE covers the shipping costs of one further shipment to you. EVARAE can also arrange a hassle free returns label on your behalf, there is a fixed price of £30.00 deducted from your refund.
Please be advised any refunds shall be made for the price of the items, not inclusive of added shipping options (Express) at checkout, or duty and taxes paid to enter your country under their specific tariff and threshold.
Please visit our returns centre and fill in the returns request.