ORDERS FROM OUTSIDE THE EU

Any duties & taxes that may be due, based on your location are estimated at the checkout for advance payment. Each country has their own order value threshold, where no duties & taxes are due until this is reached. 

Our website calculates any duties & taxes at the checkout with complete visibility, we ship like this to ensure you have no surprises and your items clear easily through customs. 

Countries like the USA have a very generous threshold of $800, no duties & taxes are charged on any orders below this amount. 

To check your delivery locations, please add your items to the cart and you will see if any duties & taxes are due. 

ORDERS

When making a purchase please ensure that all shipping information is correctly completed and that a working telephone number is provided to avoid any delays.

Once you have placed your order you will receive a confirmation email from us. We recommend you go over your order to check everything is correct. 

Our delivery time starts from the moment an order is accepted. You will receive a confirmation email once your order has been shipped by DHL with a tracking number.  Please note a signature is required to receive your order so please ensure someone is home or you may arrange another time to attempt delivery.

Evarae in based in London, England and ships orders worldwide using environmentally friendly, green shipping & couriers. 

UK DOMESTIC TRACKED SHIPPING:

London 2hr Delivery - 7 days a week (10am - 5pm) - £9.99
UK Standard Delivery 1-3 days - Free
UK Express Next Day (Order before 2pm) - £9.99

If you are based in London why not try our free home shopping experience, try multiple styles and sizes from the comfort of your home before you buy. Please contact our customer care agent by WhatsApp to book your same day delivery +447896800043
                                  

EUROPE TRACKED SHIPPING:

No duties or taxes are due on delivery

Orders over £200 qualify for Standard free shipping
Tracked Courier 1-3 days (Orders over £200) - Free
Tracked Courier 1-3 days (Orders under £200) - £15.00
Tracked Courier Next Day (Order placed by 2pm) - £20.00

USA & REST OF THE WORLD TRACKED SHIPPING:

Duties and taxes are shown at checkout calculated on your order value. 

Orders over $200 qualify for Standard free shipping
Express International Shipping 1-3 days (Orders over $200) - Free
Express International Shipping 1-3 days (Orders under $200) - $15.00

For any orders to destinations outside of the EU the recipient is liable for any and all import duties, customs and local sales taxes levied by the country that you are shipping to.

These are shown at the check out for pre-payment and you will not need to make any further payments to release your goods through customs. 

REPAIR SERVICE

Where possible we offer a repair service for our swimwear. As a business we want to help prevent climate change and reduce our carbon footprint. Our pieces are made to last, we want to encourage customers to invest in luxury quality pieces, rather than disposable fashion. Should your swimwear need fixing after continuous wear, we will happily look into making repairs with our atelier in Italy. Please email hello@evarae.com for more information. 

SALE ITEMS AND FAULTY GOODS

Sale items cannot be returned.

In the instance of faulty items, please notify us immediately. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that all items that are damaged as result of wear and tear are not considered to be faulty.

The same card details (the original payment method) should be used for any refunds. If the item is returned because it is faulty, we will also refund your return shipping cost.

RETURNS

For all returns during COVID-19, please contact hello@evarae.com prior to return, we will advise the best process possible during these uncertain times, depending on your location. Please make sure this is done within 7 days from delivery.

If you are not completely satisfied with your product, our returns policy allows you to advise of your return items (excluding sale items) to Evarae within 7 days from delivery. 

As a sustainable brand we provide free international shipping to you, using a environmentally friendly method, however we do not provide a free returns service for online purchases, this is to encourage conscious ordering and purchasing of sustainable products. We are happy to assist you in the best and most cost effective return method. 

If you would like any advise about the fit of our pieces before purchasing, please email hello@evarae.com

"Buy well, choose well, made to last"

Once we receive your returned product(s) we will be more than happy to offer you a refund or exchange provided the products are returned in perfect, unused condition with all the original tags still attached and hygiene stickers. Refunds are processed as soon as the items are received. 

Please be advised any refunds shall be made for the price of the items, not inclusive of added shipping options (Express) at checkout or duty and taxes paid to enter your country under their specific tariff and threshold. 


PRICE AND PAYMENTS

Every product price is shown including vat. Our payments are securely processed and managed though Shopify, they guarantee that every purchase will be safe and that your card information and data is protected.

We accept the following cards; Visa, Visa debit, Mastercard, American Express