ORDERS FROM OUTSIDE THE EU

Any duties & taxes that may be due, based on your location are estimated at the checkout for advance payment. Each country has their own order value threshold, where no duties & taxes are due until this is reached. 

Our website calculates any duties & taxes at the checkout with complete visibility, we ship like this to ensure you have no surprises and your items clear easily through customs. 

Countries like the USA have a very generous threshold of $800, no duties & taxes are charged on any orders below this amount. 

To check your delivery locations, please add your items to the cart and you will see if any duties & taxes are due. 

ORDERS

When making a purchase please ensure that all shipping information is correctly completed and that a working telephone number is provided to avoid any delays. We match your address with the DHL system and verify it is correct. 

Once you have placed your order you will receive a confirmation email from us. We recommend you go over your order to check everything is correct. 

Our delivery time starts from the moment an order is accepted. You will receive a confirmation email once your order has been shipped by DHL with a tracking number.  Please note we require a signature in order to deliver your order to the address on your order confirmation, please ensure someone is home or you may arrange another time to attempt delivery at this address. If you make any changes to the delivery or booking without contacting customer services, like an address change, leave in the front porch or nearest neighbour, we can't be responsible for lost items. 

Evarae in based in London, England and ships orders worldwide using environmentally friendly, green shipping & couriers. 

UK DOMESTIC TRACKED SHIPPING:

London 2hr Delivery (Zones 1-2) - Monday to Friday (10am - 4pm) - £9.99
London 2hr Delivery (Zones 3) - Monday to Friday (10am - 4pm) - £15.00
UK Standard Delivery 1-3 days - Free
UK Express Next Day (Order before 2pm) - £9.99

 

If you are based in London why not try our free home shopping experience, try multiple styles and sizes from the comfort of your home before you buy. Please contact our customer care agent by WhatsApp to book your same day delivery +447896800043
                                  

EUROPE TRACKED SHIPPING:

No duties or taxes are due on delivery

Orders over £150 qualify for Standard free shipping
Tracked Courier 1-3 days (Orders over £150) - Free
Tracked Courier 1-3 days (Orders under £150) - £15.00
Tracked Courier Next Day (Order placed by 2pm Monday - Thursday) - £20.00

USA & REST OF THE WORLD TRACKED SHIPPING:

Duties and taxes are shown at the checkout and added to your order value for complete transparency. 

Orders over $150 qualify for Standard free shipping
Express International Shipping 1-3 days (Orders over $150) - Free
Express International Shipping 1-3 days (Orders under $150) - $15.00

REPAIR SERVICE

Where possible we offer a repair service for our swimwear. As a business we want to help prevent climate change and reduce our carbon footprint. Our pieces are made to last, we want to encourage customers to invest in luxury quality pieces, rather than disposable fashion. Should your swimwear need fixing after continuous wear, we will happily look into making repairs with our atelier in Italy. Please email hello@evarae.com for more information. 

FAULTY GOODS

In the instance of faulty items, please notify us immediately. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that all items that are damaged as result of wear and tear are not considered to be faulty.

The same card details (the original payment method) should be used for any refunds. If the item is returned because it is faulty, we will also refund your return shipping cost.

RETURNS

For all returns during COVID-19, please contact hello@evarae.com prior to return, we will advise the best process possible during these uncertain times, depending on your location. Please make sure this is done within 7 days from delivery.

If you are not completely satisfied with your product, our returns policy allows you to advise of your return items to Evarae within 7 days from delivery.

UK DOMESTIC RETURNS:

Full price returns are free of charge, please contact EVARAE for your shipping label. If you would like to exchange, EVARAE covers the shipping costs of one further shipment. 

Returns & Exchanges on all sale items are not covered by EVARAE. 

EUROPE RETURNS: 

All return costs are to be covered by the customer, please contact EVARAE for return guidance. If you would like to exchange, EVARAE covers the shipping costs of one further shipment. EVARAE can arrange hassle free returns label on your behalf, there is a fixed price of £20.00 deducted from your refund. 

USA & REST OF THE WORLD:

All return costs are to be covered by the customer, please contact EVARAE for return guidance. If you would like to exchange, EVARAE covers the shipping costs of one further shipment. EVARAE can arrange hassle free returns label on your behalf, there is a fixed price of £30.00 deducted from your refund. 

Once we receive your returned product(s) we will be more than happy to offer you a refund or exchange provided the products are returned in perfect, unused condition with all the original tags still attached and hygiene stickers. Refunds are processed as soon as the items are received. 

Please be advised any refunds shall be made for the price of the items, not inclusive of added shipping options (Express) at checkout or duty and taxes paid to enter your country under their specific tariff and threshold. 


PRICE AND PAYMENTS

Every product price is shown including vat. Our payments are securely processed and managed though Shopify, they guarantee that every purchase will be safe and that your card information and data is protected.

We accept the following cards; Visa, Visa debit, Mastercard, American Express